I’m known for using the occasional emoji. (For those not in the know, an emoji is the little symbol (normally a little yellow face) which communicates emotion in text and email messages.)
Having just reviewed my “most frequently used” emojis on my iPhone, I can report that my most popular include a penguin (no surprise to those who know me), a horse (to advertise Martin Malone’s recent horse racing-related employment law blog, which can be found here), a bride (due to hitting wedding-planning crisis mode due to my wedding being just 2 months away), an umbrella (for obvious reasons) and a steaming coffee cup (for even more obvious reasons).
In saying this, however, I’ve never actively used emojis at work. Why? I just don’t think they’re very professional. There will be exceptions, such as internal emails to colleagues who you have a close and/or long-term friendship with but, on the whole, I don’t believe many of my clients would expect or require a smiley face at the end of my emails. I think emoji use creates a real risk of emails being misconstrued and/or considered condescending.
And, rather bizarrely, it appears that science agrees with me. The Social Psychological and Personality Science journal has just published the results of a study focusing on the perception of people who use emojis in work emails. Put simply, the vast majority viewed the senders of emails containing just one emoji as less competent at their job. Is this true in practice?